Shipping
All goods purchased will be shipped by 1st class royal mail unless otherwise stated (or requested)
All goods will be shipped within 48hrs of purchase. (excluding bank holidays-weekends-holidays etc)

We reserve the right to send some orders via Fedex uk, DHL & UPS depending on the quantity and value of an order, as this insures finerfilters and the customer against loss or damage.

Cancellation and returns.
You have the right to cancel your order within 7 days after the date of delivery. You must notify us by phone, letter or email of your intention to cancel within this time. After notification we will issue you a returns notification number that you must quote on the paperwork when returning the goods.
Should you wish to return or exchange any item you will need to contact us first at sales@finerfilters.co.uk, as there are occasions when it may be unnecessary for you to be inconvenienced by sending an item back.
If you've placed an order by mistake, or wish to cancel your order for any reason, again please contact us at sales@finerfilters.co.uk as soon as possible.

Non returnable items
Items not returned in the condition they were received
Items that have obvious signs of use
Items that are returned more than 14 days after returns authorisation
Items that you received more than 7 days ago

Returns Authorisation
No returns will be accepted without prior authorisation,
Items without a returns authorisation cannot be accepted and may be disposed of.
Once a return authorisation is issued the goods must be received by our returns department within 14 days. We are unable to accept returned items after this time.
To obtain a returns authorisation please contact us at sales@finerfilters.co.uk
Monday - Friday 9am - 5pm email: sales@finerfilters.co.uk

Faulty or Damaged Items
If you received a faulty or damaged item please contact us on the number above or by email.
We will arrange a returns authorisation and either a replacement part or full refund once the goods have been received and inspected. If you would like to exchange an item for a different one, please notify us when applying for a returns authorisation.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our office.
How and when refunds are processed we'll notify you via e-mail of your refund once we've received and processed the returned item and we will issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return.

How refunds are calculated
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Unwanted goods received back complete as NEW and unused and in original box and packaging including all accessories (gift vouchers, free gifts if any) and in a re-saleable condition: You will be refunded the full invoice amount less cost of delivery.
Goods received back in damaged or otherwise not re-saleable condition: We are unable to accept these back under the above terms and you will need to arrange for the goods to be re-delivered at your own cost.
Please note: that if a part is ordered incorrectly or you change your mind after the item has been dispatched, a re-stocking fee of 25% plus postage will be deducted from any refund issued. This does not affect your statutory rights.

Where to send your returns
Once your return has been authorised by us, we will notify you of the address to return them
Do not return goods without an authorisation number as they cannot be accepted and may be disposed of.
You can contact us using the email address below. If contact is made by email please allow up to 24hrs for a response
Monday - Friday
9am - 5pm
email: sales@finerfilters.co.uk


The Office of Fair trading has a consumer information site explaining your rights. www.oft.gov.uk