FAQ

We have a detailed information page if you are new to filtered water which you can reach by clicking here. We have aimed to answer the most frequently asked questions below but please feel free to call us on 01704 807600  or use our contact us page instead.

HOW LONG WILL A FILTER LAST FOR?

It is recommended that filters are changed every 6 months as per the manufacturers’ guidelines, however there are some filters on the market where the recommendation is to change every 12 months. This will be indicated on the filter label.

 

IF I USE LESS WATER CAN I CHANGE THE FILTER LESS FREQUENTLY?

Current industry standards dictate that fridge filters should be changed every six months as this is their optimum life span. Once the filter has been flushed through, it should be changed at least 6 months thereafter. The main reason for this is over a period of time the carbon inside the filter begins to harbour bacteria. This may significantly reduce the filtration performance of the fridge filter, therefore potentially leeching bacterial contaminants into your water supply.

 

SHOULD MY WATER BE GREY AND CLOUDY?

When a filter is first installed or changed it is normal to see black carbon fines in the water and for it to be cloudy. These are harmless and will be easily stopped by flushing water through the filter until it runs clear.  You may also find that this may occur if the filter is left for a period of time without use, repeat the process of flushing through until water is clear again.

 

WHY IS MY FRIDGE INDICATOR LIGHT STILL ON?

The fridge indicator light is activated when the filter needs changing and is normally automatically reset when the new filter is installed. Sometimes the light may stay on which usually means that the indicator light needs to be manually reset.  On most makes and models of fridges, there is a simple reset button. If this cannot be located then refer to the fridge installation guide.

 

WHAT IS THE DIFFERENCE BETWEEN GENUINE AND COMPATIBLE FILTERS?

It is our company policy to offer genuine products at competitive prices. We work hard to constantly source our products at the best prices to allow us to pass this saving on to our customers. Genuine products can sometimes be expensive so we try, if available, to offer compatible versions to give our customers a greater choice.  All compatible filters we sell have been fully tested to make sure that they meet our high standards.  The difference between the genuine and the compatible versions is that they are produced by different manufacturers. More often than not the compatible filters are produced by manufacturers with a lower cost base which allows them to sell to us at much lower prices which in turn allows us to pass savings on to you the Customer.

 

THERE ARE SO MANY OPTIONS, HOW DO I KNOW WHICH FILTER I NEED?

Although we predominantly supply filters for American style fridges we also supply them for a multitude of other applications. There are many filter types available on the market whether it be a simple carbon filter, scale eradication, ceramic candles or twist fit cartridges - we supply them all and we are here to help! Our sales staff have over 30 years’ experience within the water treatment industry and our friendly team will advise on your specific application. We are not affiliated to any manufacturer and therefore will always give impartial advice with no hard sell.

 

WHAT IS THE DIFFERENCE BETWEEN SCREW CAP AND PUSH FIT CONNECTIONS?

Most fridges are connected to the mains water supply with ¼” tubing and both screw cap and push fit connections accept ¼” tubing.  The screw cap connection needs the tubing fed through the locking nut into the filter, the locking nut is then tightened to complete the seal. Whereas the tubing is pushed directly in to the push fit connection until the tubing locks in place and cannot be removed.  Both types work perfectly although it is thought within the industry that the push fit connections offer a better seal.

 

HOW DO I REMOVE MY TUBING FROM MY PUSH FIT FILTER?

The push fit connector on either end of the filter has a collet which the tubing is inserted into. Do not try to pull the tubing out as this will pull the collet out of the filter. Using your thumbnail depress the collet back towards the filter body which should free the tubing so that it can easily be removed.

 

I HAVE AN INSINKERATOR SYSTEM WHICH FILTER DO I NEED?

There are two types of head currently being used on Insinkerator systems, either an A1 or A3 type. The A1 and A3 take two different types of filters from the same manufacturer. We offer our very own Finerfilters compatible Insinkerator filter cartridge that fits both the A1 and A3 head, offering you an uncomplicated solution and also gives huge savings compared to the alternatives on the market.

 

IS THE COMPATIBLE INSINKERATOR SUPPOSED TO RATTLE?

Yes, inside our compatible Insinkerator filter is a polyphosphate ball, which is also known as a scale inhibitor. This ball moves freely in the cartridge and therefore creates a rattling sound if the filter is shaken.

 

WHAT IS THE DIFFERENCE BETWEEN THE SAMSUNG DA2900003G AND THE 3F VERSION?

There are currently two types of filter being manufactured under Samsung license, the ‘G’ version and the ‘F’ version. Both are genuine Samsung branded products. The difference between these two filters is that they are manufactured out of two separate manufacturing plants, by different manufacturers.  There is a misconception that the F version is an inferior product to the G version as the specifications vary slightly. This is not the case, as both filters have been tested and have NSF approvals for drinking water.  The specifications vary slightly as both manufacturers have them tested under different parameters. We buy both types direct and it is all dependent on what stock we have at any given time, however we are always here to help if you need any further advise on this.

  

WHAT IF I HAVE A PROBLEM?

We do not expect you to have any problems, however, we do appreciate that from time to time things may go wrong.  Here at Finerfilters we pride ourselves on our customer service and our team are on hand to resolve any issues that you may have, or to offer any technical assistance that you need. You can email us at enquiries@finerfilters.co.uk or call us on 01704 807600.