Delivery Policy
Last updated: 23 June 2026
At Finerfilters, we aim to dispatch orders quickly and keep our delivery information clear and transparent. This Delivery Policy explains the delivery services we use, estimated delivery times, remote-area charges, international shipping and what happens if there is a delivery issue.
1. UK Mainland Delivery
We offer free standard delivery to mainland UK for orders over £30, unless otherwise stated at checkout.
Depending on the size, weight and contents of your order, we typically use Royal Mail, FedEx or DPD for standard mainland UK deliveries. Standard delivery services may include Royal Mail Tracked 48, FedEx, or DPD tracked services, unless another service is stated at checkout or in your order confirmation.
Delivery times are estimates only and are not guaranteed. Most standard mainland UK orders are expected to arrive within 2–3 working days from despatch, although delivery times may vary due to public holidays, courier delays, weather conditions, industrial action, seasonal demand, or other circumstances outside our reasonable control.
2. Same-Day Despatch
Where available, we aim to offer same-day despatch on weekdays for orders placed before our daily cut-off time, excluding UK public holidays. Our daily cut-off time for same-day despatch is 14:00. However, we may still manage to despatch orders after this time, but it is not guaranteed.
If your order is placed after the cut-off time, on a weekend, or on a public holiday, it will usually be processed on the next working day.
3. Highlands, Islands and Remote Areas
We are pleased to offer free standard UK delivery for small parcels under 2kg if the total order value exceeds £30 to certain non-mainland UK destinations where this remains operationally viable.
However, for heavier parcels or deliveries to the Scottish Highlands, Islands, Northern Ireland, Channel Islands and other remote postcodes, additional courier charges may apply.
This may affect delivery areas including, but not limited to: AB, BT, FK, GY, HS, IM, IV, JE, KA, KW, PA, PH and ZE.
Where additional remote-area charges apply and cannot be calculated automatically at checkout, your order may be placed on hold, and a member of our customer service team will contact you before despatch to confirm the additional cost and your options. If you do not wish to proceed, you may cancel the order before despatch and receive a full refund.
4. International Delivery
We offer delivery to selected destinations outside the UK. International orders are typically shipped using DPD, DHL or another appropriate courier, depending on the destination, parcel type and service availability.
Delivery times for international orders are estimates only and may be affected by customs processing, local courier handling, country-specific restrictions, weather, holiday periods, industrial action and other events beyond our reasonable control.
If your order contains multiple items, we may consolidate these into a single shipment where practical. Delivery charges for international orders will usually be based on the combined weight, size and destination of the order unless special delivery arrangements are agreed.
5. Customs, Duties and Import Charges
For orders delivered outside the UK, you may be required to pay import duty, VAT, customs charges, handling fees or similar charges in the destination country.
These charges are not controlled by Finerfilters and are the responsibility of the customer unless expressly stated otherwise at checkout.
Finerfilters is not registered with the Import One-Stop Shop (IOSS) scheme. As a result, overseas customers may not be charged VAT at checkout and may instead be required to pay VAT, customs charges or handling fees in their destination country.
We recommend checking with your local customs authority before placing an order so you understand any additional costs that may apply. Customs delays are outside our reasonable control and do not make us liable for any loss caused by such delays.
6. Delivery Timeframes
We will make reasonable efforts to dispatch and deliver your order within the estimated times shown on the website or at checkout.
Unless we agree on a different timeframe with you, goods should be delivered within 30 days of the contract being formed.
If a delivery delay occurs, we will try to keep you informed where reasonably possible. However, delivery estimates are not guaranteed and may be affected by events outside our reasonable control.
7. Tracking Information
Where a tracked service is used, tracking information will normally be provided in your despatch confirmation email or through your chosen courier’s tracking link.
If your order has been dispatched using Royal Mail Tracked 48, delivery is usually expected within 2–3 working days from despatch. If your parcel has not arrived within that timeframe, please allow additional time for possible courier delay before contacting our customer support team. In some cases, the courier may require a short waiting period before they will open an investigation into a delayed parcel.
8. Address Accuracy and Address Changes
Please make sure your delivery address is complete and accurate when placing your order.
For security and fraud prevention reasons, we may not be able to amend the delivery address once an order has been dispatched. If you notice an address error, please contact us as soon as possible, and we will do our best to help before dispatch.
We are not responsible for delays, losses or additional costs arising from incorrect or incomplete delivery details supplied by the customer.
9. Missed Deliveries, Failed Deliveries and Returned Parcels
If a delivery attempt is unsuccessful, the courier may leave a calling card, attempt re-delivery, redirect the parcel, or return it to a local depot or collection point, depending on the courier’s process.
If a parcel is returned to us because:
- the delivery address was incorrect;
- the parcel was unclaimed;
- delivery was repeatedly attempted but not completed; or
- the customer refused delivery without first contacting us,
we reserve the right to charge any additional re-delivery costs that apply.
If the order is cancelled after return to sender, any refund may be reduced by any direct return or failed-delivery costs we have incurred, except where the cancellation is due to our error or where consumer law requires otherwise.
10. Damaged, Missing or Delayed Deliveries
If your parcel arrives damaged, incomplete, or appears to be missing items, please contact us as soon as reasonably possible and provide:
- your order number;
- a description of the issue; and
- photographs of the parcel and contents where possible.
If your parcel is significantly delayed, please contact us, and we will investigate with the courier where appropriate.
Nothing in this Delivery Policy affects your statutory rights where goods are faulty, damaged, misdescribed or not delivered as required by law.
11. Risk and Delivery Completion
Risk in the goods passes to you when the goods are delivered to the delivery address you provided.
Ownership of the goods remains with Finerfilters until payment has been received in full.
12. Contact Us
If you have any questions about delivery, please contact:
Finerfilters Limited
Customer support: 01704 807600
Email: enquiries@finerfilters.co.uk
Trading / collection / returns location: Unit 4A, Dakota Business Park, Dakota Way, Burscough, Ormskirk, L40 8AF, United Kingdom
