Terms & Conditions

Last updated: 22 June 2026

These Terms & Conditions apply to your use of the Finerfilters website and to any order placed with Finerfilters Limited for goods sold through the website. By using our website or placing an order, you agree to these Terms & Conditions.

1. About us

Finerfilters Limited is a company registered in England and Wales under company number 08155806. Our registered office is Units 3a & 3b Dakota Business Park, Dakota Way, Burscough, Lancashire, England, L40 8AF.

Our customer-facing trading / collection / support location is Unit 4A, Dakota Business Park, Dakota Way, Burscough, Ormskirk, L40 8AF, United Kingdom. You can contact us on 01704 807600 or by email at enquiries@finerfilters.co.uk.

2. Definitions

In these Terms:

• “we”, “us”, “our” means Finerfilters Limited;
• “you”, “your” means the customer placing an order or using the website;
• “goods” means the products we sell on our website;
• “contract” means the contract formed between you and us when we accept your order.

3. Use of this website

You may use this website only for lawful purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with the website’s operation, or copy, scrape, reproduce or exploit website content without our prior written permission.

4. Product information

We take reasonable care to ensure that product descriptions, specifications, images and prices are accurate. However, product images are for illustration only; packaging may vary, and there may occasionally be minor differences between website content and the goods supplied. If we discover an error in product information or pricing before dispatch, we will contact you before proceeding.

5. Placing an order

When you place an order, you will receive an order acknowledgement confirming that we have received it. This is not an acceptance of your order. A contract is formed only when we accept the order and dispatch the goods. We reserve the right to refuse or cancel an order before dispatch where there is a pricing error, stock issue, payment problem, or reasonable suspicion of fraud or misuse.

6. Price and payment

All prices shown on the website are in GBP (£) unless otherwise stated. Prices shown at checkout will be the price payable for the order, together with any applicable delivery charges shown before payment is completed. Payment must be made in full before dispatch. We use secure payment providers and do not store full card details on our systems.

7. Delivery

Delivery options, estimated times and any delivery charges are shown on the website and/or at checkout. We currently state that standard UK mainland delivery is free, same-day despatch is normally available for orders placed before 14:00 on weekdays, and most mainland orders are estimated to arrive within 2–3 working days from despatch, although delays may occur. Goods should be delivered within 30 days unless otherwise agreed. Risk in the goods passes to you on delivery.

8. International orders

We may accept orders for delivery outside the UK. International customers may be required to pay import duty, local taxes, customs charges, handling fees or similar charges in the destination country. These charges are not controlled by us and remain the responsibility of the customer. Customs delays are outside our reasonable control.

9. Consumer cancellation rights

If you are a consumer buying online, by phone or by mail order, you usually have the right to cancel your order within 14 days of receiving the goods, without giving a reason. If you exercise this right, you must then return the goods within 14 days of telling us you wish to cancel. We will refund you within 14 days of receiving the returned goods, including the cost of standard delivery for eligible cancellations. Nothing in these Terms affects your statutory rights.

10. Cancellation exclusions

The right to cancel does not apply in all cases. It may not apply to personalised or custom-made goods, perishable goods, or sealed goods that cannot be returned for health or hygiene reasons once opened or used. Because many of our products are filtration consumables, we may refuse change-of-mind returns of items that have been installed, used, have been in contact with water, or are no longer resaleable. This does not affect your rights where goods are faulty, not as described, or otherwise returnable under applicable law.

11. Faulty, damaged or incorrect goods

You are entitled to a remedy if goods are faulty, not as described, or do not do what they are supposed to do. Depending on the circumstances, this may include repair, replacement, refund, or another remedy available under consumer law. We may ask for photographs, proof of purchase, or for the goods to be returned for inspection before deciding the appropriate remedy.

12. Warranty

Some products are supplied with a manufacturer’s warranty or a Finerfilters-backed warranty period. Warranty cover does not apply to misuse, poor installation, freezing damage, pressure damage, accidental damage, lack of maintenance, unauthorised modification, or normal wear and tear. Consumables such as filter cartridges and replacement media are treated as service-life items and are not covered for normal depletion through use.

13. Promotional codes

Promotional codes and discount offers remain subject to their own terms. We may withdraw or refuse a promotional benefit if a code has been used incorrectly, outside its intended terms, or by someone who was not eligible to use it.

14. Intellectual property

All content on this website, including text, images, product descriptions, graphics, branding, logos, and software, is owned by or licensed to Finerfilters Limited. You may not copy, reproduce, publish, distribute, adapt or commercially exploit any content without our prior written permission.

15. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to the above, we shall not be liable for any indirect or consequential loss that is not reasonably foreseeable arising from the use of the website or the purchase of goods.

16. Privacy, cookies and marketing

We process personal information in accordance with our Privacy Policy and use cookies and similar technologies in accordance with our Cookie Policy. Non-essential cookies require user consent unless an exemption applies. Marketing emails to individuals generally require consent, subject to the limited soft opt-in rule for existing customers receiving marketing about similar products where an opt-out was offered when details were collected and in every message.

17. Changes to these Terms

We may update these Terms from time to time. The version published on the website at the time your order is placed will apply to that order.

18. Governing law

These Terms and any dispute arising from them shall be governed by the laws of England and Wales, and the courts of England and Wales shall have jurisdiction, except where mandatory consumer law says otherwise.

19. Contact

For questions about orders, returns, warranties or these Terms, please contact: Finerfilters Limited
Customer support: 01704 807600
Email: enquiries@finerfilters.co.uk
Trading / returns location: Unit 4A, Dakota Business Park, Dakota Way, Burscough, Ormskirk, L40 8AF, United Kingdom.