Subscription Terms

Last updated: 23 June 2026

These Subscription Terms apply when you purchase goods from Finerfilters on a recurring subscription basis, including any Subscribe & Save or similar recurring-delivery option made available through our website.

These Subscription Terms should be read together with our:

• Terms & Conditions;
• Delivery Policy;
• Returns & Refunds Policy;
• Warranty Policy;
• Privacy Policy; and
• Cookie Policy.

1. About subscriptions

A subscription allows you to receive selected products on a recurring basis according to the delivery frequency and billing schedule you choose when placing your order.

Subscription products, intervals, prices, discounts and availability may vary depending on the product and the subscription option shown on the product page or at checkout.

2. How subscription orders work

When you place a subscription order, you authorise Finerfilters and our payment provider to take recurring payments using your chosen payment method in accordance with the subscription plan you selected.

Each recurring order will normally be processed automatically according to the agreed delivery and billing frequency until the subscription:

• is cancelled;
• is paused;
• expires;
• reaches any stated end date; or
• is otherwise changed in accordance with these terms.

3. Subscription account management

Where subscription management functionality is available, you may be able to manage your subscription through your customer account or subscription management portal.

Depending on the subscription platform and settings in use, available actions may include:

• updating your delivery frequency;
• updating your delivery address;
• updating your payment method;
• skipping an upcoming order;
• pausing your subscription;
• resuming a paused subscription; or
• cancelling your subscription.

The subscription management tools available to you may vary depending on the product, subscription plan, account type and system configuration in use at the time.

4. Billing and automatic renewal

Unless otherwise stated, subscriptions renew automatically in accordance with the billing frequency selected at the time of purchase.

By purchasing a subscription, you agree that recurring charges may be taken automatically until the subscription is ended, paused or changed in accordance with these terms.

You are responsible for ensuring that:

• your payment details remain accurate and up to date;
• sufficient funds are available when a recurring payment is due; and
• your delivery and contact details remain accurate.

5. Failed payments

If a recurring payment cannot be taken successfully, we may:

• attempt to process the payment again;
• notify you of the payment issue;
• ask you to update your payment details;
• delay the affected order;
• skip the affected subscription cycle;
• pause the subscription; or
• cancel the subscription.

The action taken may depend on the payment issue, stock availability, subscription platform settings and the terms applicable to your subscription plan.

We are not required to despatch subscription goods unless payment has been successfully authorised or received.

6. Changes to subscriptions

We may need to make reasonable changes to a subscription product, price, discount, delivery interval, billing date or other subscription arrangement for operational, legal, stock, pricing or technical reasons.

Where a material change affects future subscription orders, we will aim to provide reasonable notice where appropriate.

Where subscription management functionality allows, you may be able to make changes through your customer account or subscription management portal.

If you cannot make the required change online, please contact our customer support team.

7. Price changes

Subscription prices, discounts and delivery charges may change from time to time.

Where we change the price of a subscription, we will aim to provide reasonable notice before the change takes effect for future recurring orders.

A price change will not normally affect a subscription order that has already been successfully processed.

You may cancel your subscription before the next recurring order is processed if you do not wish to continue at the revised price, subject to any applicable processing deadline.

8. Product availability

Subscription orders remain subject to stock availability.

If a subscription product is out of stock, discontinued, unavailable or cannot be fulfilled for another reason, we may:

• delay the order;
• skip the affected subscription cycle;
• offer a suitable alternative;
• pause the subscription;
• remove the unavailable item from the subscription; or
• cancel the subscription.

We will not substitute a materially different product without informing you and obtaining any agreement required before processing the substitution.

9. Skipping, pausing or cancelling a subscription

Where the subscription platform and settings allow, you may be able to skip, pause or cancel your subscription through your customer account or subscription management portal.

If self-service management is not available for your subscription, you may contact us for assistance.

Any cancellation, pause, skip or amendment request must be made before the relevant billing or order-processing deadline to affect the next scheduled order.

If a recurring order has already been processed, charged or despatched before we receive or implement your request, that order may still proceed. Any return or cancellation rights relating to that order will be handled in accordance with our Returns & Refunds Policy and your statutory rights.

Cancelling a subscription prevents future recurring orders from being processed. It does not automatically cancel an order that has already been processed or despatched.

10. Returns, refunds and faulty goods

Subscription orders are subject to our Returns & Refunds Policy.

Nothing in these Subscription Terms affects your statutory rights in relation to goods that are:

• faulty;
• damaged;
• incorrectly supplied;
• not as described; or
• otherwise non-conforming.

A subscription cancellation applies to future recurring orders. If you wish to return or cancel an individual order that has already been processed, you must follow the process set out in our Returns & Refunds Policy.

11. Delivery

Recurring subscription orders are subject to our Delivery Policy.

Delivery dates and timings for subscription orders are estimates unless otherwise expressly stated.

A subscription schedule indicates when an order is expected to be processed. It does not guarantee delivery on a specific date.

You are responsible for maintaining an accurate and complete delivery address. Changes made after an order has been processed may not affect that order.

12. Product replacement intervals

Any replacement interval shown for a subscription product is general guidance unless expressly stated otherwise.

The appropriate replacement interval may vary according to factors including:

• the product type;
• the system in which it is used;
• water quality;
• water consumption;
• frequency of use;
• operating conditions; and
• maintenance requirements.

You remain responsible for checking the product, following the applicable instructions and replacing or maintaining it when reasonably necessary.

If you are unsure about the appropriate replacement frequency, please contact us before selecting your subscription interval.

13. Privacy

We process personal information relating to subscriptions in accordance with our Privacy Policy and Cookie Policy.

We may use your contact details to send service communications relating to your subscription, including:

• order confirmations;
• upcoming billing or order notifications;
• payment failure notifications;
• delivery updates;
• subscription changes;
• stock availability updates; and
• cancellation or renewal confirmations.

Service communications relating to an active subscription are separate from optional marketing communications.

14. Ending a subscription

A subscription will end when:

• you cancel it;
• we cancel it in accordance with these terms;
• the subscription product is withdrawn or is no longer offered on a subscription basis;
• repeated payment attempts are unsuccessful;
• the subscription reaches a stated end date or fixed term;
• the subscription platform or associated service is withdrawn; or
• we are no longer reasonably able to fulfil the subscription.

Where we end a subscription, we will aim to notify you using the contact details linked to your account.

Ending a subscription does not affect any rights, obligations or payments relating to orders that were processed before the subscription ended.

15. Contact us

If you need help with a subscription order or subscription management, please contact:

Finerfilters Limited
Customer support: 01704 807600
General enquiries: enquiries@finerfilters.co.uk