Subscription Terms
Last updated: 23 June 2026
These Subscription Terms apply where you purchase goods from Finerfilters on a recurring subscription basis, including any “Subscribe & Save” or similar recurring-delivery option made available on our website.
These Subscription Terms should be read together with our Terms & Conditions, Delivery Policy, Returns & Refunds Policy, Warranty Policy, Privacy Policy, and Cookie Policy.
1. About subscriptions
A subscription allows you to receive selected products on a recurring basis according to the delivery frequency and billing schedule you choose when placing your order.
Subscription products, intervals, prices, discounts, and availability may vary depending on the product and the subscription option shown on the product page or at checkout.
2. How subscription orders work
When you place a subscription order, you authorise our payment provider and us to take recurring payments using your chosen payment method in line with the subscription plan you selected.
Each recurring order will normally be processed automatically according to the agreed delivery and billing frequency until the subscription is cancelled, paused, expires, or is otherwise changed in accordance with these terms.
3. Subscription account management
Where subscription management functionality is available, you may be able to manage your subscription through your customer account or subscription management portal.
Depending on the subscription platform and settings in use, available actions may include:
- updating your delivery frequency;
- updating your shipping address;
- updating your payment method;
- skipping an upcoming order;
- pausing your subscription; or
- cancelling your subscription.
The subscription management tools available to you may vary depending on the product, subscription setup, account type and system configuration in use at the time.
4. Billing and renewal
Unless otherwise stated, subscriptions renew automatically in line with the billing frequency selected at the time of purchase.
By purchasing a subscription, you agree that recurring charges may be taken automatically until the subscription is ended or changed in accordance with these terms.
It is your responsibility to ensure that your payment details remain accurate and up to date.
5. Failed payments
If a recurring payment cannot be taken successfully, we may attempt to process the payment again, notify you of the issue, pause the subscription, skip the affected cycle, or cancel the subscription, depending on the payment issue, stock position, platform settings and the rules applicable to the subscription setup.
We are not obliged to dispatch subscription goods unless payment has been successfully received.
6. Changes to subscriptions
We may need to make reasonable changes to a subscription product, pricing, delivery interval, billing date, or related subscription arrangements where required for operational, legal, stock, pricing or technical reasons.
Where a material change affects your subscription, we will aim to give reasonable notice where appropriate.
7. Price changes
Subscription prices, discounts and delivery charges may change from time to time.
Where we change the price of a subscription, we will aim to give notice where reasonably possible before the change takes effect for future recurring orders.
8. Product availability
Subscription orders remain subject to stock availability.
If a subscription product is out of stock, discontinued, unavailable, or cannot be fulfilled for another reason, we may delay the order, skip a billing cycle, offer an alternative, pause the subscription, or cancel the subscription where appropriate.
9. Skipping, pausing or cancelling
Where the subscription platform and settings allow, you may be able to skip, pause or cancel your subscription through your subscription management portal or customer account.
If self-service cancellation is not available for a particular subscription setup, you may contact us for assistance.
Any cancellation, pause or skip request may need to be made before the next billing or processing deadline in order to affect the next scheduled order.
10. Returns, refunds and faulty goods
Subscription orders are subject to our Returns & Refunds Policy.
Nothing in these Subscription Terms affects your statutory rights in relation to faulty, damaged, misdescribed or otherwise non-conforming goods.
11. Delivery
Recurring subscription orders are also subject to our Delivery Policy.
Delivery timings for subscription orders are estimates only unless otherwise expressly stated.
12. Privacy
We will process personal information relating to subscriptions in accordance with our Privacy Policy and Cookie Policy.
13. Ending a subscription
A subscription will end when:
- you cancel it;
- we cancel it in accordance with these terms;
- the subscription product is withdrawn or no longer offered on a subscription basis; or
- the subscription reaches any stated endpoint or fixed term, where applicable.
14. Contact us
If you need help with a subscription order or subscription management, please contact:
Finerfilters Limited
Customer support: 01704 807600
General enquiries: enquiries@finerfilters.co.uk
