Terms & Conditions

This policy is under regular review. This policy was last amended on 29 October 2020.

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we recommend reading:


  • 'Condition' means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us
  • 'Contract' means any contract for Goods made between you and the Company
  • 'Goods' means the packaged products or services which we shall supply in accordance with these Conditions
  • 'We' means Finerfilters Limited registered in England & Wales no. 08155806 at Unit 21 A K Business Park, Russell Road, Southport, Merseyside PR9 7SA, United Kingdom. VAT no. 151306449
  • 'You' means the customer seeking to purchase the Goods from us and 'You' shall be construed accordingly

Overseas orders

Finerfilters Ltd is not registered with the IOSS programme. You will not be charged VAT at the time of your purchase.


This website including finersystems.co.uk is owned and operated by Finerfilters Limited (registration number 08155806).

Our registered office is Unit 21 A K Business Park, Russell Road, Southport, Merseyside, PR9 7SA.

All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.

Ordering Goods

All orders placed through our website will be subject to our acceptance of the order.

When you submit an order to us on our website you will receive an order confirmation email. You will then receive a second email from us advising of when your products have been shipped. You should check both emails for accuracy and let us know immediately if there are any errors.

Promotional codes are codes that enable customers to obtain benefits such as discounts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we reserve the right to reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. Should you wish to cancel your order or return any goods, you should contact enquiries@finerfilters.co.uk for further information.


No card data is saved and is not visible by any member of staff. At no point are your credit card details sent over using an unsecured connection. Although some customers may be eligible to receive remarketing messages based on their browsing activity, this is intended to help those customers find the products they want easier. To maintain quality water filtration in the home and workplace we may send a reminder email to our customers at various intervals before and after their current product(s) lifespan expires this is considered acceptable based on purchase history between us (the company) and you (the consumer). If you receive any emails you are not interested in receiving, please click 'unsubscribe' or edit your marketing preferences. 

Processing your orders and payment

Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information.

Privacy Policy

Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us for us to fulfil your online order.


We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website/s.

All intellectual property rights (including use of trademarks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

Any unauthorised use of material on this site is strictly prohibited.

We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).

These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings, and agreements.

Warranty and Liability

Finerfilters branded products sold by Finerfilters Limited are supplied with a 12 months manufacturer's warranty, however other brands/manufacturers may or may not offer different warranties on their products and this will be indicated on the product details page.


We are the operators of Finerfilters.co.uk and Finersystems.co.uk, the contents of these sites are either our property or are used under licence from our suppliers. We are the owners of the compilation of information in the aforementioned site/s.

You are expressly not permitted to download any part of our site, to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above.

Modern Slavery

Finerfilters Limited is one of the fastest growing online water treatment retailers in the UK. We aim to deliver high quality, affordable water filters and water systems to every home and kitchen in the UK and beyond. We pride ourselves on our humble, family-owned beginnings as much as our rapid growth, and we always aim to reflect that in our culture and business practices.

Finerfilters Limited considers Modern Slavery to encompass the following:

  • Human trafficking
  • Forced work, through mental or physical threat
  • Being owned or controlled by an employer through mental or physical abuse, or the threat thereof
  • Being dehumanised, treated as a commodity, or being bought or sold as property
  • Being physically constrained or to have restriction placed on freedom of movement

Finerfilters Limited acknowledges its responsibilities in relation to tackling modern slavery and commits to complying with the provisions in the Modern Slavery Act 2015. Finerfilters Limited understands that this requires an ongoing review of both its internal practices in relation to its labour force and, additionally, its supply chains.

Finerfilters Limited does not enter business with any other organisation, in the United Kingdom or abroad, which knowingly supports or is found to involve itself in slavery, servitude, or forced or compulsory labour.

No labour or goods supplied to Finerfilters Limited in the pursuance of the provisions of its own services is obtained by means of slavery or human trafficking. Finerfilters Limited strictly adheres to the minimum standards required in relation to its responsibilities under relevant employment legislation in the United Kingdom.