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Terms & Conditions

This policy is under regular review. This policy was last amended on 20 March 2023.

These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections, which we recommend reading:

Definition

  • 'Condition' means the standard terms and conditions of sale set out below, including any special terms and conditions, agreed in writing by us
  • 'Contract' means any contract for Goods made between you and the Company
  • 'Goods' means the packaged products or services which we shall supply in accordance with these Conditions
  • 'We' means Finerfilters Limited registered in England & Wales no. 08155806 at Unit 21 A K Business Park, Russell Road, Southport, Merseyside PR9 7SA, United Kingdom. VAT no. 151306449
  • 'You' means the customer seeking to purchase the Goods from us, and 'You' shall be construed accordingly

Overseas Orders - Important Information

At Finerfilters Ltd, we prioritize transparency and clarity for all our international customers. It's important to note that we are not registered with the IOSS (Import One-Stop Shop) programme. Consequently, you will not be charged VAT (Value Added Tax) at the time of your purchase when ordering from outside the UK.

However, this also means that as an overseas customer, you may be subject to import/customs fees upon the arrival of your order in your country. These charges are separate from our pricing and are not covered by Finerfilters Ltd. The import/customs fees are typically determined by the customs authority in your country, and their value can vary based on the type of product, its value, and the country’s specific regulations.

Please be aware that it is your responsibility as the customer to pay these additional charges. We advise you to check with your local customs office for more information on these fees and for an estimate of their cost before placing your order. This will help you understand the total cost of your purchase and avoid any unexpected charges.

We understand that dealing with customs can be a complex process, and we're here to assist you with any questions you might have regarding your international order. Your satisfaction is important to us, and we strive to make your shopping experience with Finerfilters Ltd as smooth and transparent as possible.

Ownership

This website is owned and operated by Finerfilters Limited (registration number 08155806).

Our registered office is Unit 21 A K Business Park, Russell Road, Southport, Merseyside, PR9 7SA.

All rights on this website are owned by us. Any unauthorised use, copying or modification is prohibited.

Ordering Goods

All orders placed through our website will be subject to our acceptance of the order.

You will receive an order confirmation email on our website when you submit an order. You will then receive a second email from us advising of when your products have been shipped. You should check both emails for accuracy and let us know immediately if there are any errors.

Promotional codes enable customers to obtain benefits such as discounts. These codes are non-transferable, so they may only be used by the person to whom they are issued and must only be used per their terms and conditions. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we reserve the right to reject your order or process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit you obtained. Should you wish to cancel your order or return any goods, you should contact enquiries@finerfilters.co.uk for further information.

Security

No card data is saved or visible to any staff member. At no point are your credit card details sent over using an unsecured connection. Although some customers may be eligible to receive remarketing messages based on their browsing activity, this is intended to help those customers find the products they want easier. To maintain quality water filtration in the home and workplace, we may send a reminder email to our customers at various intervals before and after their current product(s) lifespan expires. This is acceptable based on the purchase history between us (the company) and you (the consumer). If you receive any emails you are not interested in receiving, please click 'unsubscribe' or edit your marketing preferences. 

Processing your orders and payment

Whilst we intend to keep our website up-to-date and error-free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you before accepting your order with the correct details. You may cancel your order or re-confirm it based on the correct information.

Privacy Policy

Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us for us to fulfil your online order.

General

We reserve the right to change these terms and conditions.

All intellectual property rights (including use of trademarks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

Any unauthorised use of material on this site is strictly prohibited.

We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site, but we make no warranties (whether express or implied) concerning the accuracy of such information).

These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings, and agreements.

Warranty and Liability

Water Filter Systems sold by Finerfilters Limited are supplied with a 12-month's manufacturer's warranty unless stated otherwise. However, other brands/manufacturers may or may not offer different product warranties, which will be indicated on the product details page. All perishable items do not contain a warranty but, at our discretion, may accept a return/exchange; please enquire in writing.

Copyright

We are the operators of Finerfilters.co.uk&nbsp, the contents of this site are either our property or are used under licence from our suppliers. We are the owners of the compilation of information in the aforementioned site/s.

You are expressly not permitted to download any part of our site, amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above.

Modern Slavery

Finerfilters Limited is a water filtration market leader. We aim to deliver high-quality, affordable water filters and water systems to every home and kitchen in the UK and beyond. We pride ourselves on our humble, family-owned beginnings as much as our continued growth. We always aim to reflect that in our culture and business practices.

Finerfilters Limited considers Modern Slavery to encompass the following:

  • Human trafficking
  • Forced work, through mental or physical threat
  • Being owned or controlled by an employer through mental or physical abuse, or the threat thereof
  • Being dehumanised, treated as a commodity, or being bought or sold as property
  • Being physically constrained or to have restriction placed on freedom of movement

Finerfilters Limited acknowledges its responsibilities concerning tackling modern slavery and commits to complying with the provisions of the Modern Slavery Act 2015. Finerfilters Limited understands that this requires an ongoing review of both its internal practices concerning its labour force and, additionally, its supply chains.

Finerfilters Limited does not enter business with any other organisation in the United Kingdom or abroad which knowingly supports or is found to involve itself in slavery, servitude, or forced or compulsory labour.

No labour or goods supplied to Finerfilters Limited in the pursuance of the provisions of its services are obtained through slavery or human trafficking. Finerfilters Limited strictly adheres to the minimum standards required concerning its responsibilities under relevant employment legislation in the United Kingdom.